Akanksha Dhawan

Akanksha Dhawan
Akanksha Dhawan is an experienced ITSM Techno-Functional Consultant and ITSM Product Manager with expertise in SIAM Transition & Transformation, Service Integration Management, ITSM Consulting, and ITSM & ITOM transition and implementation. Currently employed at Hexaware Technologies since January 2022, she has previously held key positions at L&T Infotech, Accenture Technology Services, Orange Business Services, Capgemini, and Capita India Pvt. Ltd. Over the years, she has developed a strong skill set in ITSM and SIAM practices, specializing in designing, transitioning, implementing, and transforming ITSM and SIAM processes and products. Her expertise includes ITSM product development, conducting ITSM and SIAM training, providing consulting services for ITIL processes, and managing various ITSM domains, including Major Incidents, Changes, Problems, Knowledge, Events, and Configurations.